DSO 7: Make DWP an Exemplar of Effective Service Delivery
| DSO 7 Indicators | |
|---|---|
| Indicator 1 | Ease of access: The level of customer satisfaction with the ease of access to DWP services |
| Indicator 2 | Treatment: The level of customer satisfaction with feeling respected and valued |
| Indicator 3 | Timely response: The level of customer satisfaction with the timeliness and responsiveness of service |
| Indicator 4 | Right outcome: The level of customer satisfaction with the outcome |
| Indicator 5 | Effective Contact: The proportion of customer contact that is necessary to enable customer needs to be met |
| Indicator 6 | Employer satisfaction: The level of employers’ satisfaction with the services we provide them |