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Before you call! Quick answers to popular questions

There's no need to pick up the phone or email - most questions can be answered on this website:

If you can't find what you are looking for on this website these numbers are available:

Help for friends and relatives abroad

If you need help because something has happened to a friend or relative abroad contact our Consular Assistance team:

020 7008 1500 (24 hours)


I need help abroad

If you need assistance whilst overseas you should contact the nearest Embassy, Consulate or High Commission.

Travel advice help line

TIP: Our travel advice team will NOT be able to give you any advice beyond what is already on this website. 

It is faster to read our  country travel advice pages for detailed, up to date advice for every country in the world.

Phone: 0845 850 2829 (24hrs, 7 Days a week) (BT - 4p per min. Other networks vary)


Swine Flu outbreak

The FCO & Department of Health have set up a dedicated free phone number for all British nationals overseas to call if they are concerned about the current Swine Flu outbreak 0044 207 928 1010

Births, deaths and marriages and overseas document search service

Phone: 020 7008 0186 (Mon-Thurs: 1000-1200)


Legalisation Office

Phone: 020 7008 1111 (Mon-Fri: 1000-1200 and 1400-1500)


Passports, nationality queries and visas

If you are overseas and require passport services please contact the nearest British embassy.

For general passport queries please contact the Identity and Passport Service:

Phone: 0870 521 0410


Nationality queries

Please contact UK Border Agency

Phone: 0845 010 5200



Visa enquiries and complaints

Please contact UK Border Agency:




If you are unhappy with the consular assistance you have received you can make a complaint:



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