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Online complaints about schools

For details of when and how to complain, the type of complaints we are able to consider and the action you can expect us to take in response; please access our guidance for parents leaflet, or call our helpline on 08456 40 40 45.

If you decide to make a complaint in writing or you are advised to do so by our helpline advisers, you can make your complaint in the following ways:

Complete and submit the simple on-line form on this page - you will receive a receipt confirmation. Please ensure you have read our guidance for parents leaflet.


E-mail your complaint to enquiries@ofsted.gov.uk


Write to Enquiries, The National Business Unit, Ofsted, Royal Exchange Buildings,
St Ann's Square, Manchester M2 7LA.

Your Name *
Email Address *
Relationship with school
for example, parent of pupil *
Contact telephone number *
Your address *
Pupil's name *
Are you the registered parent of this pupil *
School Name *
School address *
Please provide the school's full postal address.
Please note: by submitting a complaint you allow Ofsted to disclose your identity and the details of your complaint to the school.
If you would prefer that this did not happen, the action we can take is more limited (please see our guidance for parents leaflet or telephone our helpline for further details).

What is your main area of concern (please select one or more from the list below)? * If your concern is about the safety of a child or a child protection issue please call 08456 40 40 45.

Please provide details of your complaint *

What action have you taken and what was the response? *

You should normally raise the issue with the school, governing body or local authority (or DCSF if the school is an Academy) before contacting Ofsted.

What actions do you feel might resolve the problem? *

For details of possible outcomes from a complaint about a school, please access our guidance for parents leaflet or call our helpline on 08456 40 40 45.

* You cannot submit your message without filling out these fields

Please press send to submit your message. You will receive an email confirmation shortly, summarising your complaint.