The Cabinet Office provides the Government's central link with the Parliamentary Ombudsman [Ombudsman website]
The Parliamentary Ombudsman (also known as the Parliamentary Commissioner for Administration) investigates complaints that injustice has been caused by maladministration on the part of government departments or other public bodies.
The Parliamentary Ombudsman is an officer of the House of Commons (appointed by the Crown) and is independent of the Government.Powers and responsibilities are set out in the Parliamentary Commissioner Act 1967.
The present Parliamentary Ombudsman, Ann Abraham, also holds the separate posts of Health Service Commissioner for England, looking into complaints against the NHS.
> Further details about the role of the Ombudsman [Ombudsman website]
Complaints about Scottish bodies and the NHS in Scotland are now handled by the Scottish Public Services Ombudsman
In July 2003, the Government published its response to the Public Administration Select Committee's Third Report of Session 2002-3 Ombudsman Issues [Parliament website]. The Government's response included the text of a Memorandum of Understanding agreed between Government Departments and the Parliamentary Ombudsman on the handling of cases arising under the Code of Practice on Access to Government Information.
> Government response (pdf, 446kb)