Requesting information

Freedom of information

This section covers how you can request further information and how to find out if we keep any personal details about you.

Before making your request

We already make a lot of information available to you. Before you request information from us, please try the three steps listed below. If you still can't find what you are looking for, you can make a request under the Freedom of Information Act.

Making your request

When you send us your request please

Be specific

You will get the information faster if you help us identify the exact information you require. It will also mean that your request is less likely to be turned down on cost grounds. Make sure that you:

  • are specific about exactly what information you want
  • provide us with a narrow, tightly focused request
  • give, where appropriate, a relevant time frame, for example, 1999 to 2000 or January to April 1985

Let us know how you want the information

Tell us how you would you like the information provided to you, for example, by post or email, or let us know if would you prefer to come in to visit us to view it in person. We will try to meet your preference whenever we can.

Provide your contact details

There may be occasions when we have to get in touch with you to discuss your request. It would therefore help if you could tell us how you would prefer us to contact you if we need to do so.

  • Information charter
    A charter setting out the standards you can expect when we request or hold personal information, how you can get access to your personal data, and what you can do if you think standards are not being met.