Under the Data Protection Act, we have a legal duty to protect any information we collect from you. (We use leading technologies and encryption software to safeguard your data, and keep strict security standards to prevent any unauthorised access to it.)
The names and email addresses of subscribers to the info4local email alert service are stored on an electronic database managed by Communities and Local Government (the data controller). This database is only used to send subscribers requested information or to allow us and our contractors to consult them about info4local and how they use it.
We welcome your feedback.
If you send us an email asking for advice or information that we are not in a position to give, we may forward your email on to the relevant department, agency, public body or other body for a response. If we do this, we will send you an email informing you of our actions.
We circulate feedback we receive to info4local stakeholders for information only.
info4local periodically carries out customer satisfaction surveys and other research.
Taking part in research is optional. All information collected is purely for internal use, to help us refine and improve our service. Results are presented in a way that does not identify any individual's details or responses.
No personal details will be passed on to anyone other than those providing the info4local service and our external research contractors. They are contractually bound to maintain the security of personal information.
The type we use does not contain any personal information and is usually deleted from your hard disk when you close your browser.
Elsewhere on the site, we do not capture or store personal information. We simply log users' IP addresses, which are automatically recognised by the web server, for statistical purposes.
Log files record visitors' use of the site. We can collect information about site usage from the data contained in these logs, which we obtain from third parties. Log files do not contain any personal information and they are not used to identify any individual patterns of use of the site.
We do not pass on any personal information you have given us to any other site.
When you are directed to the info4local site from another site (whether a third party site or a government site) we may receive personal information relating to you from the other site/s. You should read the privacy policies applicable to such sites, as these will govern the use of any personal information that you provide when accessing such sites and that is provided to info4local.