Welcome to the THA website
Quality & confidence for callers to helplines

The Telephone Helplines Association works with helplines to achieve the highest quality response to all those seeking information, advice and help on health, social welfare or educational issues via the telephone and other interactive technology. We do this by providing good practice guidelines, a membership scheme, a Quality Standard, training, evaluation and consultancy services for helplines, including telephone, email, SMS and internet-based services. We also work with other stakeholders including government departments, OFCOM and telecoms providers, to enable organisations to provide quality, accessible and confidential helpline services to the public. 

 

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