Welcome to the THA website
Quality & confidence for callers to helplines
Helplines Association works with helplines to achieve the highest
quality response to all those seeking information, advice and help on
health, social welfare or educational issues via the telephone and other
interactive technology. We do this by
providing good practice guidelines, a membership scheme, a Quality
Standard, training, evaluation and consultancy services for helplines,
including telephone, email, SMS and internet-based services. We also
work with other stakeholders including government departments, OFCOM and
telecoms providers, to enable organisations to provide quality,
accessible and confidential helpline services to the public.
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