Treating customers fairly
TCF is the cornerstone of our efforts to ensure consumers get a fair deal and 2008 is an important year for all firms. Treating customers fairly is one of our principles for business
2008 deadlines
By December 2008, your firm must be able to demonstrate, through its management behaviours, that it consistently treats customers fairly. Your firm should already have the necessary management information in place to help you do this.
Top five things to do now:
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Take TCF seriously – small firms can make rapid progress.
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Focus on achieving the consumer outcomes these will help you understand what we mean by TCF.
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Look at your management behaviours to ensure you have the right culture and behaviours in place.
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Look at our guide to management information, to make sure you are making best use of your information.
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Be clear about how you are going to meet our 2008 deadline. Your firm must be able to demonstrate, through its management behaviours, that it consistently treats customers fairly.
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