Optional extras are insurance policies sold to a customer in addition to their main policy.
They are often separate contracts of insurance with a different insurance provider to the main policy.
Optional extras are often included with:
When you sell these to customers you need to do so in a way that is clear, fair and not misleading.
The customer needs to have enough information to be able to make an informed decision on whether to buy the additional insurance.
If you sell these to your customers you need to make sure you:
"Motor legal assistance membership scheme is included in your renewal premium".
This does not make it clear to the customer that the "renewal premium" includes an additional amount of premium to cover this membership scheme.
"The premium shown also includes £22.05 for legal protection cover."
This does not indicate clearly to the customer that the additional extra is optional.