We want to ensure that UK consumers are treated fairly, know their rights and can use them effectively, and that consumer law is fair to both consumers and business.
Whether shopping and trading traditionally, or nationally and internationally on the Internet, we want to ensure consumers can rely on better service, safer products, and fair advertising, marketing and pricing. This requires effective enforcement of consumer standards - which will not only protect the consumer, but also strengthen British business.
This Consumers Issues section of the BERR web site provides information on a wide variety of consumer policy subjects and explains how we have strengthened safeguards for consumers in many areas.
The Government has launched a review of the consumer protection regime in the UK. This will:
Please only contact the Department on policy issues: we can not provide advice on individual consumer problems or complaints.
Individual consumer problems or complaints should be taken to the Government-funded Consumer Direct (Tel: 08454 04 05 06).
Consumers in Northern Ireland should contact Consumer Line (Tel: 0845 600 6262).
Catch-up on all the latest consumer policy news from the Department by subscribing to our monthly E-Bulletin newsletter.