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User Satisfaction Performance Indicators: Guidance on Methods of Data Collection
The guidance concerns those indicators which involve user satisfaction surveys. It aims to provide an overview of the different methods that can be followed for the collection of data. As well as aiming to help authorities to meet the requirements set out in the Order the guidance offers useful tips on how the User Satisfaction surveys can be used by the authority to consult with the public on other issues which they perceive as relevant to their authority.
User Satisfaction Performance Indicators: Guidance on Methods of Data Collection
Guidance and appendices in MS Word (or Adobe Acrobat)
Files are less than 100kb in size except where shown
- Guidance on Methods of Data Collection (Word 97 - 800kb)
- Appendix 1 - Example of coding framework for questionnaire (Word 97 - 550kb)
- Appendix 2 - Example of benefits questionnaire (Word 97)
- Appendix 3 - Example of planning questionnaire (Word 97)
- Appendix 4 - Example of a stratified sample (Word 97 - 275kb)
- Appendix 5 - Example of a research specification (Word 97)
- Appendix 6 - Glossary of research terms (Word 97)
- Appendix 7 - Copy of the requirements - Chapter 14 of the guidance document (Adobe - 300kb)
- Appendix 8 - Amendments to the requirements - Table of clarifications for Volume 1 (Word 97)
Questionnaires ready to download For further information, please contact the Department's Research Contact in writing.
Published 10 April 2000
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