Level and range of complaints
During the three years to March 2008 we received 24,000 complaints about early years and childcare provision: 7,600 about childminding, 14,600 about day care, and 1,800 about unregistered care. This is equivalent to five complaints each year per 1,000 childcare places.
Around a third (35%) of people making complaints were parents; most of the others were either identified as members of the local community or anonymous. One in four complaints (25%) referred to questions about children staying safe; about half (52%) related to the way settings were organised. Complaints included allegations about insufficient staff, lack of staff training, and insufficient checks to confirm adults are suitable to work with children.[12]
Continue to Response to complaints
[12] Part 2 includes examples of complaints about organisation
