Making the safety of patients everyone's highest priority

Terms & Conditions

Access to and use of this site ('') is provided by the National Patient Safety Agency, Health Foundation, Institute for Innovation and Improvement ('Us'/'We') subject to the following terms:

  1. By using this site you agree to be legally bound by these terms, which shall take effect immediately on your first use of If you do not agree to be legally bound by all the following terms please do not access and/or use this site.
  2. We may change these terms at any time by posting changes online. Please review these terms regularly to ensure you are aware of any changes made by us. Your continued use of this site after changes are posted means you agree to be legally bound by these terms as updated and/or amended.

Using this site

You agree to use this site only for lawful purposes, and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of this site by any third party. Such restriction or inhibition includes, without limitation, conduct that is unlawful which may harass or cause distress or inconvenience to any person, and the transmission of obscene, or offensive content or disruption of normal flow of dialogue within this site.

Information collected by us is used for internal review, to improve the content of this site, to customise the content and/or layout of this site, and to notify users about updates to this site and is not shared with other organisations for commercial purposes.


Most elements of may be viewed publicly. However, to access some interactive services, such as the community areas, specific campaign support materials and access to experts via the discussion forums, you will need to register as a member.

As a member of the Patient Safety First Campaign we presume that you have a common interest in making patient safety your highest priority and are showing your support for the Campaign.

You will need to agree that any information you provide to us about yourself during registration or any time thereafter will be true, accurate and complete, and that you will ensure that this information is kept accurate and up to date at all times.

You can only register your organisation or implement Campaign interventions and post results if you have been appointed to represent your organisation and have CEO sponsorship.

Publicly, anyone is entitled to view any non-password protected areas of the website and to use, for their own purposes, the information contained therein, provided it is used for informational purposes or reproduction for personal use only and not for reproduction on any other website or for commercial gain.

Links to external websites

Links contained in this site will lead to other websites, which are not under our control. We are not responsible for the content of any linked site. Listing and linking should not be taken as an endorsement of any kind and we accept no liability in respect of the content. We cannot guarantee that these links will work all of the time and have no control over the availability of the linked pages.

Changes to / operation of the website

We may change the format and content of this website at any time or suspend its operation for support or maintenance work, in order to update the content or for any other reason.


The discussion forums are provided to help the community to share materials, ideas, resources, challenges and solutions. You must ensure that:

  • Any contributions you make are civil and tasteful;
  • You do not post unlawful (including but not limited to UK libel and slander laws) or objectionable material. Material that is harassing, defamatory, abusive, threatening, harmful, obscene, profane, sexually explicit, racially offensive or otherwise objectionable is not cceptable and will be removed.


Authorised users are free to download and copy information from this site but note that private use is not permitted and consequently website material may not be reproduced in any format or medium for private use.

The site aims to encourage registered users to share materials with each other. Users should expect that material posted by colleagues in the community area be intended for them to use in their own work, unless it is stated otherwise.

Information Charter

This information charter sets out the standards that you can expect from the Patient Safety First Campaign when it requests or holds your personal information, how you can get access to your personal data and what you can do if you do not think that standards are being met.