Complaints about organisation
We received 11,700 complaints about alleged failures to organise adequately to support children. This represents about half (52%) of all complaints received. Typical examples included:
- insufficient staffing or space for the number of children present, resulting in children being poorly supervised
- staff were not fully trained and did not provide adequate care or supervision, resulting in a child having an accident
- a childminder was looking after more children than her registration allowed
- a childminder assistant was left in sole charge of children without written permission from parents
- a provider did not acknowledge a complaint made by a parent
- a manager of a registered setting was living with a person considered to be a risk to children
- a provider had not informed us of a change in manager already working within the setting
- a child being cared for by a childminder was left to play outside unsupervised
- the setting did not have an experienced qualified manager in place
- inadequate records were kept, including emergency contacts and permission to seek emergency medical treatment or advice
- we were not informed of significant changes to committee members
- a provider did not keep up-to-date attendance registers for staff or children
- persons aged 16 years and over living on childminder premises had not been vetted
- the manager and staff of a day-care setting did not follow appropriate child protection procedures.
For our responses to complaints please see Complaints, investigation and enforcement
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