The Data Protection Act
Under the Data Protection Act 1998, we have a legal duty to protect any information we collect from you. We do not pass on your details to any third party or government department unless you give us permission to do so.
What information do we collect?
You do not have to register to view most of our website, naturalengland.org.uk. However, some personal information is required if you chose to order publications, apply for a job or provide us with feedback. To download GIS data you need to register. Additionally, naturalengland.org.uk uses session cookies and we extrapolate site usage information from log files.
When you order a publication, we need to know your name, e-mail address, delivery address, credit or debit card number and the card's expiry date. This allows us to process and fulfil your orders and to notify you of the status of your order. We also ask for your telephone number, which enables us to contact you urgently if there is a problem with your order.
This information will be passed to Communisis, our distribution agents, who will process and fulfil your order. This information is stored on our customer database for statistical monitoring and audit purposes.
Downloading GIS data online
The registration information we require: your full name, your organisation and your email address. This information is stored on our web server. This information is stored so that you do not need to re-register when you come back to the site. This information is also stored on back-up tapes to avoid loss of data.
Our Geographic Information Unit also keeps a record of your registration information for statistical monitoring.
You can send us your feedback in a variety of ways.
By email: firstname.lastname@example.org
By post: Natural England
By phone: 0845 600 3078
By fax: 01733 455103
If this feedback is asking for information, we may need to contact other government departments to find that information. If your question is technical, we may need to pass it to our technology suppliers. We do not pass on any of your personal information when dealing with your enquiry. Once we have replied to you, we keep a record of your emails for six months for reference and audit purposes, after which it is deleted.
Applying for a job online
When you apply for a job online you will have to provide us with detailed personal information. Our Human Resources Services Team will retain your application form and other papers for at least six months to enable us to deal with enquiries about your application, after which time they will be destroyed. If you are not selected for the post but are a reserve candidate our Human Resources Services Team will hold your documents for a 12 month period in case a suitable alternative vacancy arising during that period.
Site usage information
In order to continuously improve our website, we use tracking technology which monitors user sessions via a Java applet which activates a session cookie. No information is stored on your computer and no personal data is obtained from this software.
What happens when I link to another site?
We do not pass on any personal information you have given us to any other site
Access to your information and contacting naturalengland.org.uk
Tel: 0845 600 3078
We have to provide you with a readable copy of the personal data that we keep about you within Natural England’s service standards under the Charter Mark of 15 working days. There is no charge. Evidence of proof of your identity will be required.
It is both in our interest and yours to hold accurate data. If the data we hold on you is inaccurate in any way, where appropriate, you may have the data:
- rectified or amended
We aim to ensure that we have resolved any matters satisfactorily, however if you are not satisfied with our response you may contact:
The Information Commissioner
Tel: 01625 545700
Fax: 01625 524510
DX: 20819 Wilmslow