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Contacting Defra

Defra Helpline

For information on any aspect of Defra's work, please contact the Defra Helpline by telephone on 08459 33 55 77 or by email at

  • Calls can cost up to 5p per minute for BT users. Calls made using other service providers or mobiles may cost more.
  • The Helpline is available for telephone and email enquiries between 8.00am to 6.00pm Monday to Friday
  • The Helpline can experience high volumes of calls at peak times so we appreciate your patience if your call cannot be answered immediately.

From outside the UK the Helpline telephone number is +44 (0) 20 7238 6951.
There is also a minicom/textphone number for the deaf and hard of hearing: 0845 300 1998

Helpline staff can answer many of the questions put to them; however, if they are unable to answer an enquiry themselves, they will connect callers to other Defra staff who can deal with enquiries on specialist issues.

Please address faxes to the Customer Contact Unit.
The fax number is 020 7238 2188; from outside the UK: +44 (0) 20 7238 2188

Please send general postal enquiries to:

Customer Contact Unit
Eastbury House
30 - 34 Albert Embankment

Defra Publications

To order free Defra publications, you can either write to:

Defra Publications, Admail 6000, London, SW1A 2XX

or email your order to:

or phone: 08459 556000.
Calls can cost up to 5p per minute for BT users. Calls made using other service providers or mobiles may cost more.

Please see more detailed ordering information for priced publications or for ordering publications from The Stationery Office.

If you have any general enquiries or require further information about our Defra publications, please contact the Defra Helpline - Tel. 08459 335577

HQ contact details

Our HQ postal address and telephone/fax numbers are as follows:

Department for Environment, Food & Rural Affairs
Nobel House
17 Smith Square

Tel: 020 7238 6000 (switchboard). N.B. Only use this number to contact named members of staff whose direct line you do not know.

How to contact Defra Ministers

You can write to all Defra Ministers at the following address:

Nobel House
17 Smith Square
London SW1P 3JR

[See our "Defra Ministers" pages for further information]

Website contacts

For technical queries or problems related to our website, you can contact us by emailing

Please note - this address should not be used for general queries about the work of the Department - these will simply be forwarded to the Defra Helpline (see above) and your query may be delayed as a result.

Page last modified: 31 January 2008

Department for Environment, Food and Rural Affairs