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Consumer protection and product safety

Class:
A Trader's Guide: guidance for traders on the law relating to the supply of goods and services including the Sale and Supply of Goods to Consumers Regulations 2002.
Format: hard copy, PDF - "A Trader's Guide: The Law Relating to the Supply of Goods including the Sale and Supply of Goods to Consumers Regulations 2002.
Available from:
hard copy:DTI Publications
online: 

Class:
A consumers guide to changes to the Hallmarking Act.
Format: 
PDF – "New hallmarks: a consumers guide".
Available at: 

Class: A guide to the procedure for making an appeal to the Secretary of State against determinations of the Director General of Fair Trading under the licensing system set up by the Consumer Credit Act 1974.
Format:
hard copy, PDF – "Consumer Credit Act 1974. Guide to the appeals from licensing determinations of the Director General of Fair Trading".
Available from:

Class:
A guide on the provisions of the Trade Descriptions Act 1968.
Format: 
PDF – "Guidance on the Trade Descriptions Act 1968".
Available at: 

Class:
Advice for consumers on distance selling regulations in the UK, covering shopping by fax, over the phone, by mail order, on the internet, and on digital television.
Format: hard copy
Available at: DTI Publications
Cost: free

Class:
A guide for organisers and retailers on package travel regulations.
Format:
web pages
Available at:

Class:
Advice for consumers on shopping online, informing them how to do so safely.
Format: 
hard copy, PDF – "Safe internet shopping".
Available from:
hard copy:DTI Publications
online: 

Class:
A guide for consumers about what to do if they wish to complain about printed and other non-broadcast advertisements
Format:
web pages – "DTI fact sheet:Misleading or offensive advertisements".
Available at:
DTI fact sheet:Misleading or offensive advertisements

Cost: free

Class:
A guide for parents and children on how accidents can be prevented.
Format:
Web format
Available at: <http://www.dti.gov.uk/ccp/topics1/safetymedia/huggy.pdf>   (442.7Kb)
Cost: free

Class:
Advice for parents on preventing burns and scalds.
Format:
hard copy, PDF – "Keep your kids out of hot water".
Available from:
hard copy: DTI Publications
online: http://www.dti.gov.uk/ccp/topics1/safetymedia/hotwater.pdf
Cost: free

Class:
Firework injury data.
Format:
web pages
Available at:

Note:
Some items previously on this page led to The Home Safety Network.  This network closed in the Spring of 2006. Some of its resources are still available on the DTI web site. The main reasons the HSN was closed are: (i) DTI is now focussing on policy areas and law making, (ii) other organisations such as RoSPA and Help the Aged do much the same thing (i.e. raise awareness of safety issues) and (iii) other Departments and agencies are active in some of these areas.

Free Leaflets: A small range of free safety literature is available in bulk for further dissemination by industry, local authorities and safety professionals. Search using "safety" or "consumer " on the DTI publications  page (or Browse by Subject) and for hard copies look for "In Stock". Order them now while our final stocks last.