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Whether shopping and trading traditionally, or nationally and internationally on the Internet, we want to ensure consumers can rely on better service, safer products, and fair advertising, marketing and pricing. This requires effective enforcement of consumer standards - which will not only protect the consumer, but also strengthen British business.
The Confident Consumers section of the DTI web site provides information on a wide variety of consumer policy subjects and explains how we have strengthened safeguards for consumers in many areas, including e-commerce. We also cover trading standards, product safety, consumer credit and finance, consumer complaints and ways of resolving disputes.
Individual Consumer Complaints
Contact the Department for Business, Enterprise & Regulatory Reform on policy issues only, we do not provide advice on individual consumer problems or complaints.
Individual consumer problems or complaints should be taken to the Government-funded Consumer Direct at: www.consumerdirect.gov.uk (Tel: 08454 04 05 06). Consumers in Northern Ireland should contact Consumer Line on 0845 600 6262.
E-Bulletin
Catch-up on all the latest consumer policy news from the Department for Business, Enterprise & Regulatory Reform by subscribing to our monthly E-Bulletin. Please click here and send us you first and last names and email address to be added to the circulation list.
