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Reform of Public Sector Ombudsmen Services

27 June 2007
CAB/060/07

Hilary Armstrong, Chancellor of the Duchy of Lancaster and Minister for the Cabinet Office has today authorised the Regulatory Reform (Collaboration etc Between Ombudsmen) Order 2007.

The Order, which will come into effect on 1 August 2007, amends the relevant legislation covering the activities of the Parliamentary Ombudsman, the Local Government Ombudsman for England, and the Health Service Ombudsman for England to enable them to work together more effectively.

The reforms set out in the Order have been developed in close consultation with the Ombudsmen and have been subject to public consultation and detailed Parliamentary scrutiny.

Principally, the reforms will enable the three Ombudsmen to work together collaboratively on cases and issues that are relevant to more than one of their individual jurisdictions. This will include undertaking joint investigations where this is appropriate, and issuing joint reports.

Hilary Armstrong, Chancellor of the Duchy of Lancaster, who is responsible for leading the Public Services Reform agenda across government, said:

“These reforms are an important part of the Government's wider Public Service Reform Programme. The work of the Public Sector Ombudsmen is crucial to the drive to improve the quality and effectiveness of our public services. I am pleased that we have been able to develop these reforms to enable them to provide a more modern, responsive and co–ordinated service for complainants.”

Notes to editors

  1. The changes to the legislation have been implemented by way of a Regulatory Reform Order. The Regulatory Reform Act 2001 gave Ministers the power to use such orders to reform burdensome primary legislation, subject to public consultation and careful scrutiny by Committees in both Houses of Parliament.
  2. Copies of the Regulatory Reform (Collaboration etc Between Ombudsmen) Order 2007 and related documentation is available
  3. The separate posts of Parliamentary Ombudsman and Health Service Ombudsman for England are both held by Ann Abraham. The three Local Government Ombudsmen in England are Tony Redmond, Anne Seex, and Jerry White.
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