 
The DTI is the Government Department which deals with consumer policy issues. We want to ensure that UK consumers are treated
fairly, know their rights and can use them effectively. Whether shopping and trading traditionally, or nationally and internationally
on the Internet, we want to ensure they can rely on better service, safer products, and fair advertising, marketing and pricing. This
requires effective enforcement of consumer standards - which will not only protect the consumer, but also strengthen British
business.
The Confident Consumers section of the DTI web site provides policy information on a wide variety of consumer subjects and
explains how we have strengthened safeguards for consumers in many areas, including e-commerce. We also cover trading standards,
product safety, consumer credit and finance, consumer complaints and ways of resolving disputes.
Please note that the DTI does not provide advice on individual consumer problems or complaints, which should be taken to local
Citizens Advice or Trading Standards Departments, the DTI-funded Consumer Direct or to the Office of Fair Trading. Some of
our Fact Sheets may help consumers find the appropriate body to deal with their complaint.
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Better Business Framework
Reports & Publications
Confident Consumers - A Fair Deal creating Prosperity & Success for All
