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The national standard of customer service excellence
This is the official website for Charter Mark, the UK Government's national standard for excellence in customer service. Charter Mark is a registered certification mark, owned by the Government Communications Group in the Cabinet Office. It is a positive force for change and customer service improvement.
Search begins for the Public Servants of the Year 2006: Don't miss your chance to gain national recognition by entering for the Public Servants of the Year Awards 2006.
Charter Mark Standard - A Review: In his speech on 24th August, John Hutton announced plans to build upon the success of Charter Mark, to review the existing Charter Mark scheme and to develop a new customer service standard to encourage and recognise outstanding customer service across our public services. Bernard Herden, Chief Executive of the UK Passport Service has agreed to undertake the review.