Public Service Delivery and Performance
The Government is committed to providing public access to regular and reliable information about its performance towards Public Service Agreement (PSA) targets to increase transparency and improve public accountability.
This page provides links to all the key departmental documents on public service delivery and performance, and to the public service performance pages, which provide regular reporting on progress against the Government's Public Service Agreement (PSA) targets.
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Public service performance - supporting documents , including Public Service Agreements, Technical Notes, Service Delivery Agreements, Departmental Reports, Autumn Performance Reports and Departmental Investment Strategies.
The following documents are available below in Adobe Acrobat Portable Document Format (PDF). If you do not have Adobe Acrobat installed on your computer you can download the software free of charge from the Adobe website. For alternative ways to read PDF documents and further information on website accessibility visit the HM Treasury accessibility page.
Internal links
- Submission of evidence to public sector Pay Review Bodies
- Choosing the Right Fabric: a Framework for Performance Information
- Efficiency - Productive Time Measurement Guidance
- Evidence Based Policy Fund
- Government Guidance on Progressing Local Pay
- Improving Performance Information
- Public Services Performance: information on progress against the Government´s Public Service Agreement (PSA) targets
- Public Services Productivity Panel
- Role of the voluntary sector in public service delivery
- Setting Key Targets for Executive Agencies: A Guide
External links
Media links
- PDF file of ´The Quality of Public Expenditure´, United Kingdom Country Report by OECD (315Kb)
- PDF file of ´Outcome Focused Management in the United Kingdom´, HM Treasury (387Kb)
- PDF file of Departmental Investment Strategy White Paper 2002 (299Kb)
- PDF file of ´Your Delivery Strategy: a practical look at business planning and risk´ (155Kb) (For an as-published pdf version of this report, which contains the same text, but also includes copies of the pull-out checklist and planning calender, please email Nancy Shenouda)