This snapshot taken on 10/03/2005, shows web content selected for preservation by The National Archives. External links, forms and search boxes may not work in archived websites.
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The Cabinet Office sets and regulates standards for services across the public sector. Units within the Department are responsible for advising on standards, regulating services, supporting departments in meeting their standards and recognising quality in public services.
Regulatory Impact Unit (RIU)
The Regulatory Impact Unit works with other government departments, agencies and regulators to help ensure that regulations are fair and effective.
Delivery and Reform [opens in a new window]
The Government’s Delivery and Reform agenda aims to improve and transform public services to meet the needs of customers more effectively.
Office of Public Services Reform (OPSR)
The Office of Public Services Reform works with government departments to improve the customer experience in public services.
Prime Minister’s Delivery Unit (PMDU)
The Prime Minister’s Delivery Unit’s objective is to ensure that the Prime Minister’s top public service priorities are delivered by 2005.
Performance Partnerships [opens in a new window]
The Performance Partnerships team works to advance reform of the Civil Service by agreeing Performance Partnership Agreements (PPAs) with each government department, setting out their plans and targets for internal reform.
Modernising People Management [opens in a new window]
The Modernising People Management project aims to improve public services by improving people management across the Civil Service.
Charter Mark [opens in a new window]
Charter Mark is the Government’s national standard for excellence in customer service across public services.
Quality Networks
The Quality Networks bring together individuals from public services in local areas. They are formed to share best practice, compare progress, build partnerships and enable problem-solving between member services.
Agencies and public bodies [opens in a new window]
Policy guidance and information on executive agencies and non-departmental public bodies.
Better Regulation Task Force (BRTF) [opens in a new window]
The Better Regulation Task Force is an independent body which advises Government on action to ensure that regulation and enforcement of regulation meet required standards.