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DTI's Consumer and
Competition Policy Directorate takes
the lead within UK Government on consumer and
competition policy issues. We want to help UK consumers and
businesses enjoy more choice, better service,
safer products and competitive prices.
Our web pages
provide information on a wide variety of consumer
policy and competition policy issues. The key
entry point is our Topics page, or try our A-Z
Index
or the relevant Fact Sheet.
Please note: The phone number for DTI Publications has
changed to: 0845 015 0010
The DTI cannot
provide any advice on individual
consumer or competition problems
or complaints, or interpret
legislation in individual cases.
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complaints should be taken to
local
Citizens
Advice, local
Trading
Standards Departments or the
Office of
Fair Trading. Our Fact
Sheets, and the DTI funded
Consumer Direct can help consumers find the
appropriate body to deal with their problem.
Trading
Standards Departments sponsor the
"Rip-Off
Tip-Off" website,
designed to let consumers report,
anonymously, traders who they
think are ripping people off.
The Trading
Standards Central web site contains a list of
product safety notices/recalls.
As
part of its drive to increase
justice for ordinary people, the
Government has set up a
Community
Legal Service (CLS).
The CLS aims to ensure that
people can get information and
help about their legal rights and
understand how to enforce them.
Competition
complaints should be taken to
the
Office of
Fair Trading.
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  Fact Sheets and Guidance
Notes will be found throughout the site indicated
by buttons like these. Our most popular Fact Sheets
are listed here.
The
need2know web site, targeted at
younger people (13 - 19 years olds), has
information on finance, the law, housing, health,
travel and much more. (Grumpy oldies will find it
informative too!).
 Many
of our publications are in Adobe Acrobat's
Portable Document Format (PDF). To view them you
may need to download the free PDF file
viewer Acrobat Reader from Adobe Systems Incorporated.
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