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The 1998 Comprehensive Spending Review (CSR) included an important innovation in delivering improvements in public services, through the introduction of Public Service Agreements (PSAs). PSAs are a clear commitment to the public on what they can expect for their money and each agreement sets out explicitly which minister is accountable for delivery of targets underpinning that commitment. The publication of PSAs is of course only the beginning. Every department will be working hard to ensure that the targets are delivered. Progress in delivering these targets is monitored closely by Government and reported in annual departmental reports.
The 2000 Spending Review PSA White Paper set out the aims, objectives and the targets for every major government department against which success will be measured, including targets on improving value for money and efficiency. It signalled, in around 160 high level and outcome-focused commitments, the Government's priorities and its strategic agenda for public services for the three years to 2003-04.
Starting in SR2000, PSAs have also been underpinned by Service Delivery Agreements and Technical Notes.