Developing a business case

What to consider

• the impact on customers of new ways of working
  
• flexibility - must everyone start and finish at the same time?
  
• the management and training time needed to co-ordinate a more flexible workforce
  
• back-up arrangements for sickness or leave
  
• planning and scheduling to cover busy periods

Checklist

1. Identify core business needs

• survey staff about what they want
  
• develop surveys with staff associations or trade unions
  
• work out what you want

2. Formulate policies

• consult widely
  
• agree strategies
  
• construct written procedures for implementation and monitoring

3. Communicate the change

• get management on board
  
• cascade policies

4. Run a pilot or trial period and evaluate it

5. Amend and/or extend the programme if necessary

6. Monitor and evaluate

Contacts

Get the Balance Right - Work-Life Strategies for Business Success is a training package which includes a facilitator's guide, video and manual.

For a free preview call 0870 400 1000, or order a copy from:

Capita Learning & Development
Quadrant Court
49 Calthorpe Road
Edgbaston
Birmingham
B15 1 TH

Telephone: 0870 400 1000

Email: Customercentre@capita.co.uk