Customer services
How do I hold onto my best customers? How do I get
more out of them? Does CRM work? Whatever your business, customer service
has to be a priority. Find out how others are keeping their customers
happy and boosting their profits.
Guides - display list
Case studies - display list
Useful links - display list
GUIDES
Technology, customers and suppliers
This brochure covers business processes from development
to final delivery and advises on how to improve each process by closer
collaboration with supply chain partners. URN: 04/816
Building an e-commerce website
E-commerce is about using the internet to buy and sell
goods and services online. This brochure shows you how you can use the
internet to sell more. Find out whether an e-commerce website is right
for your business, what options are available and how to build one.
URN: 04/926
Contact management software
The better your business manages its information, the
better it performs. This factsheet runs through the various contact
management solutions available and the benefits of using them.
CASE STUDIES
Christchurch
Wireless-enabled PDAs and mobile phones help staff access
up-to-the-minute information.
Discover Travel
Travel agent Discover Travel uses a Virtual Private Network
to open its systems to customers, suppliers and employees.
Escape Business Technologies
Broadband has been the backbone of Escape Business Technologies'
effort to improve customer service and operating efficiency.
The Everyman Theatre
Using broadband, The Everyman Theatre has been able to
integrate its marketing and booking system through its website.
GBS Light Haulage
The company has used GPS tracking to improve route finding
and plan more reliable deliveries.
Gecko Headgear
Gecko realised it could sell its lightweight headgear
to many markets, but made sure the detail on each product was just right.
Irishwear
An uninterrupted, fast connection enables online retailer
Irishwear.net to improve customer service and gain major internal operating
efficiencies.
Leisure Estates
Embracing e-business has allowed Leisure Estates International
(LEI) to expand its offer and develop an unbranded affiliate package
in parallel with its sophisticated consumer-facing brand strategy.
North Link Ferries
The company's ferries use mobile and wireless technology
to transmit business critical information.
USEFUL LINKS
Customer service guide index
A guide to the benefits of using technology to provide
customer service, including short case studies, a checklist and an action
plan.
Capitalising on convergence
The Capitalising on convergence workbook is a practical
guide on using digital media to focus on your customers. It includes
28 in-depth case studies.
Customer Relationship Management (CRM)
A guide to CRM to help you understand your customers'
needs, build better relationships and increase sales.
Customer service
Find out more about how technology can help you improve
customer service and increase customer satisfaction.
National Customer Service Week 2004
Every year, during the first week in October, National
Customer Service Week aims to recognise the crucial role played by customer
service professionals everywhere.
National Customer Service Awards
These annual awards promote excellence, best practice
and innovation in customer service and consumer affairs.
Institute of Customer Service
The independent professional body for customer service.
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