Best practice

Best practice is a way of showing how businesses have become more efficient, competitive and profitable.

These pages contain best practice case studies, brochures and self-assessment tools to help you improve your business.

 
Management

Businesses depend on careful planning and skilled day-to-day management. See how others are doing it.

Operations

Get your business working more efficiently – from quality management to logistics.

Sales & marketing

Find out how to access new markets, retain existing customers and market your business more effectively.

Marketing
New strategies; channels to market.
 
New business
Finding new customers; opening up new markets.
 
Exporting
Selling abroad.
 
Customer services
Retaining customers; up-selling; customer relationship management.
 
People

Managing your greatest asset – help on recruiting and retaining a skilled, diverse and committed workforce.

Innovation

Successful companies have a culture where ideas flourish and new products and services emerge. Find out how they do it.

Communications

Better communication could transform your relationship with customers and suppliers. Find out how.

Technology

From internet to wireless and security, this section is about how technology can improve your business infrastructure.

What else is on offer?

Find out about our events, company visits and other useful resources.

 

More from best practice
Sign up to use the interactive tools and get our monthly newsletter.
 
register now
Revealed! The secrets of some of the UK's best employers
Free newsletter
E-commerce Awards 2004: Win a share of £214,000 cash
Useful links: