Quality management

Quality management is about the processes you use and how you implement, control and improve them. The tools in this section will help you assess your processes and improve quality throughout your business.

GUIDES

Quality management

This brochure offers practical introductory guidance on the steps involved in quality management and would be helpful to any business wanting to improve the way it works. URN: 04/815

Quality management toolkit: 5 steps to improving your business

This is the first document in our toolkit. It gives a brief introduction to quality management and explains how the other parts of the toolkit can help businesses improve the way they work with practical exercises and guidance about quality.

Quality management toolkit (part 1): your vision, mission and values

Practical exercises and guidance on your company’s vision, mission statements and values.

Quality management toolkit (part 2): setting objectives and targets

Practical exercises and guidance on setting objectives, developing measures and tracking progress.

Quality management toolkit (part 3): benchmarking and assessing needs

Practical exercises and guidance on planning, decision making and assessing the needs of your stakeholders.

Quality management toolkit (part 4): process assessment

Practical exercises and guidance on evaluating processes, identifying critical success factors and assessing their impact.

Quality management toolkit (part 5): process improvement

Practical exercises and guidance on cost/benefit analysis, mapping processes and tracking and refining changes.

QCD: measuring manufacturing performance

This brochure explains how using seven key performance measures under the umbrella of Quality, Cost and Delivery (QCD) can increase the efficiency and productivity of a business. These measures can be applied to most sectors. URN: 04/814

Balanced scorecard

Balanced Scorecard tries to give a rounded picture of a company's performance by looking at more than just financial measures. This factsheet explains what it is and what it does.

6 sigma

Six Sigma aims to maximise customer satisfaction and minimise defects. This factsheet explains how it works.

ISO 9000

ISO 9000 is an internationally accepted programme for certifying quality management systems. Find out what it is and how it works.

The excellence model

The excellence model is designed to help businesses of any size achieve ‘sustainable excellence’. Read more in this factsheet.

CASE STUDIES

Card Corporation

Card Corporation was conceived and built as an integrated digital business – it existed first as an idea and, with the arrival of technology, it became a reality.

Fracino

By getting designers, engineers and marketers working together, Fracino has been able to establish itself in an incredibly competitive market.