Our email policy
DWP email facilities are a way of forwarding general enquiries. They are not a secure route for sending personal information. The DWP regrets that it cannot enter into long exchanges with individuals by email. However, if necessary, discussions can continue by other means.

For enquiries about:

• Pensions if you live in England, Scotland or Wales:
Please use the Pension Service website

• Pensions if you live overseas:
Please use the Pension Service website

• Other benefits or allowances:
Please contact Jobcentre Plus

• Other benefits and allowances if you live overseas:
Please follow this link

• Disabled people and their carers:
Please follow this link

• Child Support:
Please contact the Child Support Agency

• War pensions:
Please contact the Veterans Agency or through their website at: www.veteransagency.mod.uk/contact/contact.htm.

• Statistics and Research
Please contact Information and Analysis Directorate

For National Insurance numbers, please contact your Jobcentre Plus office.

For general enquiries.

Still not sure who to contact?
If you are not sure where to make your enquiry or complaint, please contact the DWP Public Enquiry Office.

Tel: 020 7712 2171 (9.00am-5.00pm Monday-Friday)
Fax: 020 7712 2386

You can also write to us at:

Department for Work and Pensions
Correspondence Unit
Room 540
The Adelphi
1-11 John Adam Street
London
WC2N 6HT