[ARCHIVED CONTENT] Department for Work and Pensions

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A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Key to special rate phone numbers
	Dialling code	Cost
Freephone	0500	Free
Freephone	0800	Free
Freephone	0808	Free
Lo-call rate	0845	Charged at the cost of a local call
National-call rate call	0870	Charged at the cost of a national call
All other calls are charged at normal rates. At the moment the Department cannot enter into detailed discussions with individuals using email. However, where this is necessary, discussions will continue using other methods. Sending email is not a secure route for forwarding personal information.

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Attendance Allowance
Warbreck House
Warbreck Hill
Blackpool
Lancashire
FY2 0YE

This lo-call rate service is for general enquiries about Attendance Allowance and Disability Living Allowance.

Telephone

0845 712 34 56

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Better Deal Response Line Ring this freephone number for application packs and information on Working Tax Credit and Disabled Person's Tax Credit.
Telephone	0800 597 59 76
Benefit Enquiry Line Confidential advice and information for people with disabilities, and their carers and representatives, on the full range of social security benefits available and how to claim them. The line also offers help with claim form completion for certain benefits.
Telephone	0800 88 22 00
Textphone	0800 24 33 55
Email: bel-customer-services@dwp.gsi.gov.uk

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Carers Allowance Palatine House Lancaster Road Preston Lancashire PR1 1HB Use this number to enquire or seek advice about claims.
Telephone	01253 85 61 23

Compensation Recovery Unit Customer Services Room M0135 Durham House Washington Tyne and Wear NE38 7SF Advice for solicitors and insurers on the recovery of benefit payments from compensatory awards.
Telephone	0191 225 2005 or 0191 225 2026
Fax	0191 225 2189
Child Benefit (This link will take you to the Inland Revenue website)
Child Support Agency National Enquiry Line For general information and advice about child support matters.
Telephone	0845 713 31 33

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Disability Living Allowance Central Enquiry Warbreck House Warbreck Hill Blackpool Lancashire FY2 0YE This line is for Disability Living Allowance customers who have a query about their claim. They also have a telephone link to the Disability Benefits Centre.
Telephone	0845 712 34 56
Disability Working Allowance Central Telephone Diadem House 2 The Pavillions Portway Ashton on Ribble Lancashire PR2 2GN This line is for Disability Working Allowance customers who have a query about their claim.
Telephone	01772 883 300
Disabled Person's Tax Credit Ring this number for advice on how to apply for, or check the progress of, applications for Disabled Person's Tax Credit.
Telephone	0845 60 55 858
Textphone	0845 60 88 858

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Employers Helpline General advice and information to employers about National Insurance (NI) contributions, Statutory Sick Pay and Statutory Maternity Pay.
Telephone	0845 714 31 43

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Fraud Hotline Freephone number which members of the public can telephone to give information about benefit fraud.
Telephone	0800 85 44 40

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Health Benefits Division Help with the costs of NHS prescriptions.
Telephone	0191 203 55 55
Health Information Service Help with other health questions.
Telephone	0845 46 47
Home Energy Efficiency A freephone advice service provided by the Energy Action Grants Agency.
Telephone	0800 18 16 67

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Jobcentre Plus Direct This service gives the latest job vacancies and helps you find the job that is right for you. It is available to anyone who is looking for work.
Telephone	0845 60 60 234
Textphone	0845 60 55 255

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Keep warm this winter A freephone advice service available during the winter months.
Telephone	0800 22 44 88

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National Insurance Employers Helpline Lo-call rate service for employers and self-employed people for information on National Insurance (NI), Statutory Sick Pay and Statutory Maternity Pay.
Telephone	0845 7 14 31 43
New Deal information for jobseekers New Deal (This link will take you to the Jobcentre Plus website) information for all jobseekers.
Telephone	0845 606 2626
New Deal for Lone Parents New Deal (This link will take you to the Jobcentre Plus website) information and advice specifically for lone parents.
Telephone	0800 86 88 68

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Overseas Telephone Liaison Tyneview Park Whitley Road Benton Newcastle Upon Tyne NE98 1BA Advice on transfer of pensions overseas, medical cover and making claims overseas.
Telephone	0191 218 77 77
Overseas Branch Tyneview Park Whitley Road Benton Newcastle Upon Tyne NE98 1BA Benefits advice for people going/coming from abroad.
Telephone	0191 218 77 77

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Pension Credit (This link will take you to the Pension Service website)
Pensions Direct (ACT) Tyneview Park Whitley Road Benton Newcastle Upon Tyne NE98 1BA
Telephone	0191 203 0203
Pensions Information Line For DWP leaflets on pensions.
Telephone	0845 7 31 32 33
Pensions and Overseas Benefits Directorate Tyneview Park Whitley Road Benton Newcastle Upon Tyne NE98 1BA
Telephone	0191 218 2000
The Publicity Register Clients can use this service to keep up to date with changes in benefits and receive regular catalogues of publications.
Telephone	0845 954 00 00

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Redundancy Freeline This freephone service is available to anyone with an enquiry about redundancy payments.
Telephone	0500 84 84 89

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Vaccine Damage Payments Unit Palatine House Lancaster Preston Lancashire PR1 1HB
Telephone	01253 85 61 23

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War Pensions Helpline General advice for war pensioners. UK only
Telephone	0800 169 22 77
Outside UK	+44 1253 866 043
Working Tax Credit (This link will take you to the Inland Revenue website)

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