How to complain
The Department for Work and Pensions (DWP) is committed to providing quality services. We have a complaints procedure to help us continue improving our services.

DWP complaints procedure

The following parts of the department are the main providers of services to the public and business. They all have their own procedures. The following links will take you through to the relevant information.

• Jobcentre Plus
• The Pension Service
• Child Support Agency

If you think our decision is wrong

If you have applied for or are getting a social security benefit, you may need to know what you can do if you think a decision is wrong.

If you think our decision is wrong, you can ask us to explain it. If you still think it is wrong after we have explained, we will look at it again.

For some decisions, you may also be able to appeal to an independent tribunal who can change the decision if they agree that it is wrong.

There are time limits for asking us to look at decisions again and for appealing. We tell you about these time limits in our leaflet: GL24 If you think our decision is wrong

We want to make sure you and your family get the right help, at the right time, in the right way.

How to appeal
The Appeals Service was formally launched in April 2000. It is an independent organisation that arranges and hears appeals on decisions on:

• social security
• child support
• vaccine damage
• tax credit
• compensation recovery.

For more information about how to appeal, please visit the Appeals Service website.