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Don't be a Mug!

A Consumer's Guide to Scams and Rip-offs

link to The Consumer Gateway

link to the Office of Fair Trading

link to the Competition Commission web site

link to Trading Standards Central

link to National Assn. of Citizens Advice Bureau

link to European Commission

link to Need2know web site for young people

Topics Index

Consumer Policy

Competition Policy

Advertising, Pricing, Descriptions 
 
• Misleading Advertising
 • Misleading Prices
 • Trade Descriptions 
 • Property Misdescriptions
 • Product Labelling
 • Origin Marking
 • Hallmarking 
 • Price Indications

Business Activities
 • Commercial Agents
 • Estate Agents Act
 • Homeworking
 • Sales Promotions

Consumer Advice, Information, & Empowerment
 • Consumer Complaints
 • Consumer Direct
 • Consumer Gateway
 • Consumer Support Networks
 • Consumer Empowerment

Consumer Credit and Finance
 
• Consumer Credit Act 
 • Consumer Credit Review
 • Overindebtedness

Consumer Organisations
 • Consumer Councils 
 • Hearing Aid Council
 • Citizens Advice Bureau

Consumer Policy - EC and International
 • EC Directives 
 • EU Directive on Unfair Commercial Practices
 • EC Consumer Policy
 • Consumer Committee 
 • EC Consumer Funding
 • European Information Centres 
 • European Consumer Organisations

Consumer Policy - UK
 • Why Consumer Policy
 • Consumer Strategy

Dispute Resolution
 • Codes of Practice
 • Alternative Dispute Resolution
 • Cross Border Jurisdiction
 • Private international law

E-Commerce
 • Distance Selling
 • E-commerce

Enforcement of Regulations 
 
• Trading Standard Departments
 • Stop Now Orders 
 • Super Complaints
 • Enforcement Concordat 
 • Good Practice Guide

Fact Sheets

Home Safety Network
 
• safety advice and resources 
 • safety research 
 • safety publicity

Holidays & Travel
 • Package Travel
 • Timeshare

Safety - Product and Home
 • General Product Safety 
 • Product Recall
 • Product Liability 
 • Safety of Services 
 • Chemical, Flammability & Radiation 
    Safety
 • Fireworks
 • Child Care Articles
 • Toys
 • Gas and Electrical Safety
 • HASS - Home Accident Surveillance
    System
 • Safety Awareness & Research

Sale & Supply of Goods & Services
 • Sale of Goods Act
 • Supply of Goods and Services Act
 • Unfair Contract Terms Act
 • Unfair terms in Consumer Contract
    Regulations
 • Sale & Repair of Motor Vehicles

Scams 
 
• Consumer's Guide to Scams 
 • How to Stop Unsolicited Mail

Selling Schemes 
 • Cashback Schemes
 • Doorstep Selling 
 • One Day Sales/Mock Auctions
 • Trading Schemes

Unsolicited Goods & Services
 • Unsolicited Goods & Services 
 
• Trade Directories
 • Unsolicited Mail & Other Approaches

Weights & Measures
 • Metrication
 • Weights and Measures
 • Packaged Goods

Competition Act 1998
 • Competition Act 1998
 • What Does the Act do?
 • EC Modernisation
 • Statutory Instruments

Competition Authorities 
 • Competition Complaints
 • Competition Commission
 • European Commission
 • Office of Fair Trading
 • Sectoral Regulators
 • Concurrent Powers

Competition Market Study Reports 
 • Doorstep Selling
 
• Estate Agents
 Pharmacy Report 
 • Private Dentistry 
 • Taxis
 • Ticket Agents

Competition Policy - EU 
 • EC Competition Law 
 • EC Cars Block Exemptions
 
 
• EC Technology Transfer Block
     Exemption Regulation
 • Reform of EC Competition Law

 • Replacement of Articles 88 and 89 by
   Articles 84 and 85.

Competition Policy - International
 • Co-operation with Competition 
    Authorities Worldwide 
 • Branded Consumer Goods Prices

 • International Price Comparisons
 
 • International Trade and Competition
 • Studies on International Issues
 • US Anti-Trust Case (Empagran).

Competition Policy - UK
 • Why Competition Policy
 • Benefits from Competition
 • Economic Regulation

Competition - UK Regime
  • Reform of the UK Competition Regime

Enterprise Act 

Mergers
 • EC Mergers
 • UK Mergers

Monopolies
 
• Monopoly Inquiries & Cases
 • Monopoly Provisions of Fair Trading
   Act 
 • Beer Orders



Return to Consumer & Competition topics page

Last updated 14 July 2004


Department of Trade and Industry

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