This snapshot, taken on
24/05/2004
, shows web content acquired for preservation by The National Archives. External links, forms and search may not work in archived websites and contact details are likely to be out of date.
 
 
The UK Government Web Archive does not use cookies but some may be left in your browser from archived websites.
Home *
*
Services *
**
Travel *
**
News *
* *
*
Travel Advice *
* *
*
Risk of Terrorism *
* *
*
Before You Go *
* *
*
While You Are There *
* *
*
If It All Goes Wrong *
* *
*
Campaign and Partners *
* *
*
FAQs *
* *
*
Travel Advice *
*
*
Travelling & Living Overseas *
*
*
Help & Advice *
*
*
Services for Britons Overseas *
*
*
* *
*
Links *
* *
*
Contact Us *
* *
*
Policy
*
AbouttheFCO
*
* search
*  Go
 
Print
 
*
* * *
*
Sitemap Search Page Subscribe Page Feedback Page Home Text Only
*
*
*
* * *
*
*
*
*
COMPLAINTS PROCEDURE

Q:  Do you have a complaints procedure?
A:  Yes we do. If you have a complaint about our consular service, please let us know. This page tells you who to contact and what we will do to put things right.

Q:  How can I comment / complain about the service I have received?
A:  Each Consulate will give details on how to make a complaint. Details on the complaints procedure are also available on this website.

Q:  Who should I complain to?
A:  If you are not satisfied with our consular service or the consular service provided at a British Embassy, High Commission or Consulate abroad please phone or write to us. You can make your consular complaint:
  • By telephoning us on 020 7008 0223.
  • By sending us a fax on 020 7008 0152.
    (Please do not use these numbers for visa-related complaints. For visa-related complaints, please contact UK Visas by telephoning on 020 7008 8438 or by sending a fax on 020 7008 8359 or 8361.)
  • By writing to us at the following address: Director of Consular Services, Consular Directorate, Foreign & Commonwealth Office, Old Admiralty Building, Whitehall, LONDON SW1A 2PA

Q:  What will you do?
A:  We will:
  • Take your complaint seriously.
  • Deal with your complaint quickly and courteously.
  • Investigate and give a full reply within 10 working days. If we cannot give you a full reply within the time we will tell you when we expect to do so and keep you up-to-date with progress.
  • We will record and examine complaints and use the information to help make sure we offer the best possible service.

Q:  What should I do if I am still not satisfied?
A:  If you feel we have not dealt with your complaint in a fair and straightforward way, you can ask your Member of Parliament (MP) to write to the Parliamentary Commissioner for Administration (the Ombudsman) for you. To find the location of the nearest British Embassy or High Commission in your destination please click on the link below and select the relevant country from the alphabetical list.

UK Overseas Missions
*
*
*
** Issuing Passports
** Legalisation
** Consular Fees
** Complaints Procedure
*