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Contact the Department of Health

The Department and its agencies are always pleased to respond to queries about our work. If you have any enquiries about the Department's work please contact our Public Enquiry Office who will be pleased to help you.
  • Tel: 0207 210 4850 (line open from 9.00am to 5.00pm Monday to Friday).
  • Minicom: 0207 210 5025.
  • Email us at dhmail@doh.gsi.gov.uk
  • Write to us, or one of our Ministers, at the address below.

    The Department of Health
    Richmond House
    79 Whitehall
    SW1A 2NL

Service standards

The Department has standards for how it communicates with people and provides its services. These are:

  • all letters, faxes and emails will be answered within 20 days

  • all visitors will be seen within 10 minutes of any appointment they have made at a Department of Health office

  • all telephone calls will be answered within 10 rings

  • clear and straightforward information will be provided about all the Department’s services

  • the complaints procedure will be sent out on request and publicised

  • where reasonably possible, services will be made available to everyone, especially those with special needs

  • services users will be regularly consulted about services and the results will be reported back to them.

Where we are located

Most of our staff are located at our sites in London and Leeds. Our main addresses are:

  • London:
    The Department of Health
    Richmond House
    79 Whitehall
    SW1A 2NL

  • Leeds:
    The Department of Health
    Quarry House
    Quarry Hill
    LS2 7UE

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