We are committed to putting consumers centre-stage. We want people to get a fair deal. Not only is this just in its own right: it helps our economy by keeping businesses competitive.

Our White Paper Modern Markets: Confident Consumers set out a new approach to consumer policy, charting a third way between suffocating regulation and naive reliance on markets. It proposed an ambitious agenda to improve information and advice, stop rogue traders and scams, and build confidence among consumers.

I am now publishing a detailed plan setting out how we will implement the commitments in the White Paper. Successful implementation requires organisation to work together to promote the interests of consumers. I am determined to continue the successful partnerships we built in drawing up the White Paper. I want businesses, consumer bodies and local authorities to work with us in realising the vision we have set out.

As well as encouraging inclusivity, I want to be open in the way that we develop and implement consumer policy. The plan therefore lists the name, email address and telephone number of the official responsible for each commitment.

The complete Implementation Plan can be downloaded here in PDF format. (792K)