Home / About DTI / Service Standards

DTI's objectives, activities and expenditure
Find out about the Department of Trade and Industry's service standards and commitments.

Autumn Performance Report 2003
DTI’s progress in delivering its Public Service Agreement (PSA) targets 

Service standards for central Government
This document also includes our complaints procedure.

Framework for Regulatory Risk Assessment
The DTI is involved in a large number activities which require the adoption of various approaches to the assessment of  risks when contemplating the introduction of new regulations.

Welsh Language Scheme
How we will deliver services in Welsh.

Cynllun Iaith Gymraeg
Yn nodi sut y byddwn yn cyflwyno gwasanaethau i'r cyhoedd yn Gymraeg.

Annual Health and Safety report 2002/2003
The Department's annual report on its health and safety performance.

Geographic Information Charter Standard Statement
Details of the concordat between the DTI and the Treasury and the Scottish Executive on Public Procurement are available on the Treasury website.