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Sources of help and adviceDepartment of Trade and IndustryManagement Best PractiseDTI's Management Best Practise InterNet web site provides access to a range of information and services designed to help companies improve their business performance through management best practises, techniques and technologies.InterNET address: http://www.dti.gov.uk/ Connect for Better Business offers a window into best practise in action. It is a nation-wide programme that shows companies how they can improve performance and focuses on the key issues for managers today. It is built around a series of ten integrated modules on CD-ROM which are used in presentations, one-to-one sessions, seminars and events across the UK. For further information contact your local Business Link or call: Tel: 01782 371800 Inside UK Enterprise offers the opportunity to visit leading companies employing best management practises. Tel:01730 235015 The United
Kingdom Benchmaking Index offers high quality benchmaking information and
advice. A company is assessed against Financial, Management and Business Excellence
measures. A detailed analysis of company performance focuses attention on areas
of the company where there is room for improvement. For further information contact
your local Business Link, TEC or LEC. Software Quality: TickIT
Local offices of the Department of Trade and IndustryThe local offices of the Department of Trade and Industry situated in Government Offices around the country, and the equivalent Northern Ireland, Scotland and Wales offices, offer a wide range of information and advice. Contacts are: East East Midlands London Merseyside North East North
West Northern Ireland Scotland South
East South West Cornwall (inc. the Isles of Scilly) and Devon Wales West
Midlands Yorkshire and the Humber TECs and LECsTraining and Enterprise Councils - Local Enterprise Companies in Scotland - provide help and advice on training to enable you to identify what will best suit your company's needs. For further information, contact your local TEC or LEC, or:For TECs Tel: 01142 594776 Fax: 01142 593229 For LECs Tel: 0141 248 2700 ext. 2000 Fax: 0141 228 2511
Business LinkBusiness Links are a network of local business information and advice centres offering a wide range of services to the business community. They are run by partnerships which include Chambers of Commerce, Training and Enterprise Councils, local authorities, enterprise agencies and the DTI. To find your local office, call: Business
Link Signposting Line
Investors in PeopleInvestors in People is the national standard which sets a level of good practise for improving an organisation's performance through its employees. For further information and to prepare for recognition as an Invester in People companies can contact their local TEC, or LEC in Scotland.
Professional AssociationsNational Measurement Accreditation Service (NAMAS)NAMAS is a service of the National Physical Laboratory (NPL), the UK national standards laboratory. NAMAS offers formal accreditation to calibration and testing laboratories. Accredited laboratories benefit from the world-wide reputation of NAMAS and are automatically included in the NAMAS Directory of Accredited Laboratories and in the DTI QA Register.Enquiries should be addressed to: NAMAS Executive National Physical Laboratory Teddington Middlesex TW11 0LW Tel: (020) 8943 7140
British Standards Institution (BSI)BSI is responsible for preparing British Standards which are used in all industries and technologies. It also represents British interests at international standards discussions to ensure that European and worldwide standards will be acceptable to British industry. Information about all aspects of BSI's work including sales information on British, international and foreign national standards can be obtained from:BSI 389 Chiswick High Road London W4 4AL Tel: (020) 8996 9000 Fax: (020) 8996 7400 Information
regarding Quality Assurance and general information and publications about standards,
including packs and visual aids for use in technical and consumer education are
available from: Note:
The following standards in the quality field are available from the BSI:
The Institute of Quality Assurance (IQA)The IQA, established for more than 75 years, has the largest membership of any professional body involved with Quality in Europe, and represents the UK in the European Organisation for Quality. It produces the monthly magazine "Quality World", a Technical Supplement, and provides training courses, conferences and seminars. Study programmes through which academic qualification are attainable are also organised. The Affiliated
Companies Scheme provides support for both large and small organisations with
an interest in quality and gives them access to many of the benefits provided
by the IQA. The IQA's National Quality Information Centre provides information,
books, journals and a useful database to the business community, particularly
smaller businesses, and publishes a list of training aids available in the UK,
such as films and video tapes. The IQA also administers the International Register
of Certification Auditors (IRCA). The scheme controls the registration of auditors
(assessors) and registers training organisations that provide related courses.
Individual and company membership is available and enquiries should be addressed
to:
The British Quality Foundation (BQF)The BQF exists to enhance the performance and effectiveness of all types of enterprise and organisation within the UK through the promotion of total quality management practices. Membership is open to all industrial, commercial and other corporate organisations. Through seminars, conferences, publications and other services and activities the BQF aims to promote the use and understanding of total quality as a basis for achieving improvements in performance relevant to the needs of all enterprises and organisations. The BQF also runs the UK Quality Award.Enquiries may be addressed to: The British Quality Foundation 215 Vauxhall Bridge Road London SW1V 1EN Tel: (020) 7963 8002 Fax: (020) 7963 8001
The Association of Quality Management Consultants International Ltd (AQMC)The AQMC Ltd is a self-regulating body whose members by their training, qualifications and experience, meet requirements designed to establish that they are professionally competent to act as consultants to industry and commerce, on a whole range of quality management activities. Enquiries for consultants or membership may be addressed to the Company Secretary at:4 Beyne Road Olivers Battery Winchester SO22 4JW Tel: (01962) 864394 Fax: (01962) 688969
National Accreditation Council for Certification Bodies (NACCB)The NACCB was launched in 1984 to make recommendations to the Secretary of State for Trade and Industry concerning the competence and impartiality of certification bodies, leading to their accreditation by the Secretary of State. Accreditation enables certification bodies to display the National Accreditation Mark alongside their own certification marks. Enquiries may be addressed to:The Secretary (NACCB) Audley House 13 Palace Street London SW1E 5HS Tel: (020) 7233 7111 Fax: (020) 7233 5115
Association of British Certification Bodies (ABCB)The ABCB is the national organisation for independent nationally-accredited certification bodies. Its membership, comprising the majority of Accredited Certification Bodies, undertake impartial certification of quality management systems, products, services and personnel. Members aim to promote consistent quality by adopting a uniformly high standard of independent certification. This benefits suppliers and gives purchasers confidence in the reliability of suppliers' claims for products and services. Enquiries may be addressed to:ABCB Secretariat c/o Sira Ltd South Hill Chislehurst Kent BR7 5EH Tel: (020) 8295 1128 Fax: (020) 8295 3005
National Society for Quality through Teamwork (NSQT)The NSQT aims to enable UK companies to continuously improve business performance through the effective use of teamworking. To achieve this aim it utilises the experience and energy of its member organisations, currently well over 400, within which a whole variety of teamworking is employed.The NSQT provides a network of regional meetings throughout the UK, seminars, workshops, and conferences for the exchange of experience. It also runs training courses, management facilitation, and an advisory service. The NSQT maintains
links to the rest of Europe as a founder member of EFQCA (European Foundation
for Quality Circles and Management Associations), and to the USA through Association
with AQP (Association for Quality and Participation). For more information contact:
Quality Methods Association (QMA)The QMA is a practical User Group for companies concerned with the direction and application of Quality and Productivity Methods within their organisations. The QMA provides a forum for the development, exchange and propagation of Quality Management and Quality Improvement practices and techniques through its Specialist Study Groups, Training Events, Seminars and the Annual Conference.Enquiries may be addressed to: Mrs Lori Butterworth Administrator Quality Methods Association 6a St Marys Bridge Plymouth Road Plymouth PL7 4JR Tel: (01752) 348358 Fax: (01752) 348330
The European Foundation for Quality Management (EFQM)The EFQM has a membership of nearly 300 leading European businesses, all of whom recognise the role of quality on achieving competitive advantage. Enquiries may be addressed to:European Foundation for Quality Management Avenue des Pleiades 19 1200 Brussels Belgium Tel: +32 2 775 35 11 Fax: +32 2 779 12 37
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