Help (including terms and conditions)

Site audience and purpose

This site is intended to cover the information needs of different potential audiences - the general public, consumers, farmers and growers, the food industry and associated professionals, schoolchildren, students, teachers and academics and so on. It is structured to present simple information first, with an indication of more detail further into the site.

Site navigation

Since there is a large amount and wide variety of information on our site, we recommend use of our A-Z index as an aid to navigating the site to find the information you want.

Page layout - finding your way around; printing

We are gradually converting pages on the site to a standard format, similar to the page you are looking at now. This has been tested on a variety of browsers and platforms. It is designed to display best with your monitor set at a screen resolution of 800 x 600 pixels (or higher), but will generally display without difficulty at 640 x 480 pixels.

On each page which follows this format you can see which subject area of the site you are in (the site's major subject areas are listed on the home page) by looking at the main heading in green at the top right of the screen. Immediately below this heading you will find a number of links to key pages of the site - these should be the same, whichever page you look at.

On many pages you will see a navigation section under the Defra logo, showing you where you are within the hierarchy of the site, and providing links back up to more general pages in the same area. For example:

Homepage > Animal health & welfare > Bringing pets to Britain > Pet Travel Scheme

The left hand side of the screen will normally contain links to closely related pages on the same subject (these links may sometimes act as an index to information on the same page).

At the foot of the page you will find information on the date the page was published or last modified, and further links to key pages on the site.

Pages in the same current design as this one are designed so that the left-hand navigation bar will not be included when they are printed. This helps to produce a clearer printed result by omitting elements designed primarily for on-screen navigation.

Searching

You can search the text files on the Defra website by using the Search button above to bring up the search screen. Please enter the word or words to look for in the box, then start the search by pressing Enter.

You can look for several words either singly or in combination. You can also exclude words. For example:

to find pages containing information about sheep, enter:

to find pages containing information about sheep, beef or pigs, enter:

to find pages containing information about both sheep and pigs, enter:

to find pages containing information about sheep, but not those that contain information about beef, enter:

Remember that there are many synonyms for the terms used in this service. For example, you might find more information if you searched for sheep or lamb or mutton.

Terms and conditions

Using our website

The Defra website is maintained for your personal use and viewing. Access and use by you of this site constitutes acceptance by you of these Terms and Conditions that take effect from the date of first use.

Defra logo

Copies of the Defra logo, together with Terms and Conditions for its use, are available to any organisation wishing to use the Defra logo on their own website.

Hyperlinking to the Defra website

You do not have to ask permission to link directly to pages hosted on this site. We do not object to you linking directly to the information that is hosted on our site.

However, we do not permit our pages to be loaded into frames on your site. The Defra pages must load into the user's entire window.

Hyperlinks to third party websites

Defra is not responsible for the contents or reliability of linked websites and does not necessarily endorse the views expressed within them. Listing should not be taken as endorsement of any kind. We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages.

Virus protection

We make every effort to check and test material at all stages of production. It is always wise for you to run an anti-virus program on all material downloaded from the Internet. We cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this website.

Disclaimer

The Defra website and material relating to Government information, products and services (or to third party information, products and services), is provided 'as is', without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

We do not warrant that the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or represent the full functionality, accuracy, reliability of the materials. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of, data or profits arising out of or in connection with the use of the Defra website.

Privacy statement

If you are a user with general public and anonymous access the Defra website does not store or capture personal information, but merely logs the user's IP address that is automatically recognised by the web server.

We do not use cookies for collecting user information and we will not collect any information about you except that required for system administration of our web server.

This privacy statement only covers the Defra website at http://www defra.gov.uk. This statement does not cover links within this site to other websites (see above: Hyperlinks to third party websites).

The above Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Feedback

We welcome any feedback and suggestions on what you would like us to publish on the site. Please e-mail Defra Webmaster or use the feedback form.

If you have any queries about Defra’s work and policies either e-mail the Helpline or phone between 09:00 and 17:00 Monday - Friday on the local call rate number 08459 335577.

Copyright

This material is Crown copyright but may be reproduced without formal permission or charge for personal or in-house use. Permission to reproduce any of this material other than for personal or in-house use should be sought from:

HMSO Licensing Division
St Clements House
2 - 16 Colegate
Norwich
NR3 1BQ

Fax: +44 (0)1603 723000
Email: hmsolicensing@cabinet-office.x.gsi.gov.uk

Website: www.clickanduse.hmso.gov.uk

Abbreviations and acronyms

Many Defra documents contain unfamiliar abbreviations and acronyms. We hope our glossary of abbreviations and acronyms will help you.

File Formats

This site uses files of the following five types:
(Users will need to have the correct software loaded on their machines to make full use of the information available.)