Sections

Introduction
Functions of the Consumer Councils
Relationship between Councils and Regulators
Customer Complaints
Access to Information and Powers to Publish
Organisational Issues
Resources

Annexes

Existing arrangements for regional consumer representation
Summary of issues on which the Government invites comments

Consultation

Written comments should be sent to:

Christopher Thresh, Utilities Review Team, Department of Trade and Industry, Room 6.D.22, 1 Victoria Street, London, SW1H 0ET by 16 November 1998

Fax Number: 020 7215 0237

E-Mail: chris.thresh@epad.dti.gov.uk

Telephone enquiries: 020 7215 6979 or 020 7215 6453

Should you wish any part (or all) of your comments to be treated in confidence, you should make this clear in any papers or electronic mail you send. In the absence of such an instruction, submissions made to the Government will be assumed to be open, and may be published by Ministers, or placed in the Libraries of the Houses of Parliament.