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Performance summary
together with the Service’s key targets and performance indicators
The following is a five year performance summary
against The Service's key targets and performance indicators that are
focused on financial efficiency, quality and productivity and which are
set each year by Ministers and are then announced in parliament.
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2004-05 |
2005-06 |
2006-07 |
2007-08 |
2008-09 |
2009-10 |
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Compulsory
insolvency caseload (planning
assumption) |
36,000 |
36,000 |
72,000 |
77,188 |
74,200 |
85,900 – 92,600 |
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Compulsory
insolvency caseload (Outturn)
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42,039 |
58,991 |
69,939 |
67,218 |
78,029 |
77,898 |
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Applications for
Debt Relief Orders (planning
assumption) |
n/a |
n/a |
n/a |
n/a |
n/a |
14,000 – 25,000 |
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Applications for
Debt Relief Orders (outturn) |
n/a |
n/a |
n/a |
n/a |
n/a |
17,687 |
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Claims for
Redundancy payment entitlements
(planning assumption) |
90,000 |
90,000 |
86,000 |
90,000 |
80,000 |
180,000 – 220,000 |
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Claims for
Redundancy payment entitlements
(outturn) |
78,397 |
91,516 |
86,066 |
76,416 |
164,083 |
138,287 |
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Complaints about
live companies made to CI
(planning assumption) |
n/a |
n/a |
4,000 |
3,500 |
3,600 |
3,800 – 4,500 |
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Complaints about
live companies made to CI
(outturn) |
4,272 |
3,711 |
3,595 |
3,619 |
4,153 |
5,989 |
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Average staff in
post |
1,680 |
1,825 |
2,146 |
2,529 |
2,484 |
2,567 |
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Key Targets and Indicators
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2004-05 |
2005-06 |
2006-07 |
2007-08 |
2008-09 |
2009-10 |
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Actual |
Actual |
Actual |
Actual |
Actual |
Actual |
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Quality
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Percentage of user
satisfaction as measured by the User Satisfaction Index
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86.3% |
83.4% |
91.5% |
91.3% |
89.8% |
90.0% |
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Level of public
confidence in The Service’s Enforcement Regime |
51% |
64.80% |
62.80% |
65.30% |
64.10% |
68% |
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Reduce average
time (months) from a company’s insolvency to conclusion of
disqualification proceedings |
25 |
27 |
27.5 |
n/a |
n/a |
n/a |
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Reduce the average
time (months) from the date of insolvency to instigation of
disqualification proceedings to 22 months |
n/a |
n/a |
n/a |
18.5 |
19.7 |
18.7 |
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Check and action
Insolvency Services Account payment requisitions within 4 days or by
due date |
97.90% |
98.50% |
99.10% |
99.50% |
99.20% |
99.00% |
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Action invoices
for payment -within 30 days of receipt |
99.20% |
99.10% |
99.20% |
99.00% |
99.00% |
98.70% |
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Reply to letters
from Members of Parliament delegated to the Chief Executive within
10 working days |
100% |
100% |
100% |
100% |
100% |
71.41% |
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Action redundancy
payment claims within 3 weeks |
n/a |
78.60% |
80.10% |
78.70% |
81.90% |
80.50% |
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Action redundancy
payment claims within 6 weeks |
92.50% |
92.60% |
94.10% |
93.70% |
94.80% |
93.50% |
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CI to complete
consideration of vetting complaints within 2 months |
n/a |
n/a |
94.80% |
92.60% |
91.30% |
83.70% |
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CI to Complete
internal Section 447 investigations within 6 months |
n/a |
n/a |
93.20% |
95.70% |
92.70% |
93.80% |
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Productivity
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Complete case
administrations |
28,972 |
44,180 |
53,819 |
64,913 |
64,801 |
73,263 |
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Uncompleted
administrations |
37,758 |
53,191 |
69,863 |
73,818 |
87,733 |
93,016 |
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Number of cases
where income payment order/agreement obtained by official receiver
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6,741 |
9,605 |
12,533 |
13,018 |
13,447 |
15,800 |
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Number of criminal
referrals submitted to the prosecutions branch of BIS where there is
evidence of criminal behaviour |
1,227 |
1,295 |
606 |
705 |
686 |
943 |
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Take proceedings
for disqualification of unfit directors – orders and undertakings
obtained |
1,240 |
1,173 |
1,200 |
1,145 |
1,252 |
1388 |
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Secure bankruptcy
restrictions orders against unfit debtors |
22 |
843 |
1,867 |
1,827 |
1,781 |
1,950 |
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