THE QUINQUENNIAL REVIEW
CONTENTS
| Executive summary | Page 3 |
| Section 1: Introduction | Page 24 |
| Section 2: The Insolvency Service | Page 39 |
| Section 3: Policy Context | Page 46 |
| Section 4: Performance | Page 64 |
| Section 5: Customer focus | Page 74 |
| Section 6: Views from Consultation | Page 83 |
| Section 7: Functions | |
| 7.1 Official Receiver operations | Page 93 |
| 7.2 Enforcement | Page 105 |
| 7.3 Banking and investment | Page 113 |
| 7.4 Insolvency Practitioner Regulation | Page 114 |
| 7.5 Policy advice to Ministers | Page 118 |
| 7.6 Provision of advice | Page 120 |
| Section 8: General issues | |
| 8.1 Finance | Page 125 |
| 8.2 IT | Page 133 |
| 8.3 Management and organisation | Page 141 |
| Section 9: Conclusions | |
| 9.1 Options for delivery | Page 144 |
| 9.2 Recommendations and issues for Stage 2 | Page 152 |
| List of recommendations | Page 157 |
| Glossary and list of abbreviations | Page 168 |