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Culture and benefits

HM Revenue & Customs (HMRC) was the only government organisation to be listed in the 2006 Business in the Community Index of the Top 100 corporately responsible businesses, the index shows how well corporate behaviour is translated into responsible practice throughout the organisation, and with customers and stakeholders in the community.

HMRC is a large and complex business, with mission statements, vision, structures, reporting lines, communication, technology, meetings, conferences, social groups and clubs but all these do not define HMRC as a business, what does is its culture.

As part of the Civil Service, HMRC is committed to serving the public. HMRC have targets to meet in terms of performance and customer satisfaction, and like any business, are under pressure to improve productivity and performance. Add ongoing changes arising from e-technology and modernisation of the public sector, and you'll begin to see more similarities than you might expect with private enterprise.

At the same time, there are fundamental differences.

Openness and respect

This means more than just the open-plan offices, it includes the way HMRC listen to everyone, and are open to new ideas and different views. There is a genuine desire to help each other, and you can look to colleagues and managers for support.


This means the range of work, but its true meaning lies in recognising the differences among individuals and harnessing those differences to benefit everyone.

HMRC is an inclusive organisation, and treat everyone fairly.

HMRC's goal is to become a flagship organisation, leading by example and demonstrating that diversity is an integral part of its working life.

The 'two ticks' logo is given to employers by JobCentre Plus who have agreed to make certain positive commitments regarding the employment, retention, training and career development of disabled people. HMRC has used this logo for the last four years.

The Workplace Equality Index (WEI) of Stonewall, the organisation that promotes equality for lesbians, gay men and bisexual people (LGB) recognises HMRC as a gay friendly employer. The WEI began in 2004 to challenge organisations to improve their workplaces for LGB staff, and is widely regarded as a key measure of an organisation's general commitment to diversity. From 2005 to 2010 HMRC has been ranked within the top 100 gay friendly employers in the UK. In 2011 the ranking increased by 37 places, and in a hugely competitive field HMRC was awarded joint 8th place.

The support network for staff in government departments and agencies who identify as transsexual, transgender and intersex is called a:gender. In 2010 HMRC came top in a:gender's Trans Equality Index (TEI) which measures transgender equality in the Civil Service.

new ticks logostonewall top 100 employers logostonewall star performer logo

Work/life balance

HMRC don't operate a long-hours culture, but occasionally you might have to work long hours. The other side of the coin is that flexible working hours are widely available, and that part-time, job share and term-time working are potentially available to everyone, as are special leave and career breaks.

HMRC offer generous maternity, adoption and paternity leave, and are fair-minded about other needs and requests.


You will start with 22 days in your first year and 25 in the next, rising to 30 days after ten years service. On top of this, you'll also enjoy 10.5 public and privilege holidays a year; more in Scotland and Northern Ireland.


The Civil Service offers excellent pension provision. You can find out more at the Civil Service Pensions website (Opens new window).


Many offices have active sports and social clubs, and there's also access to Civil Service-wide organised sports events.

HMRC also offer interest free loans to help with the cost of a travel season ticket.