[ARCHIVED CONTENT] Total quality management and effective leadership Page: 1

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	Total quality management and effective leadership Date of publication: 1995 The document aims to help chief executives in the manufacturing and service sectors focus on the nature and scale of the leadership and quality challenge. It discusses the need to shift emphasis away from controlling people and towards developing management styles based on sound common sense and quality. It shows how TQM can be applied to improve the effectiveness, flexibility and competitiveness of a business as a whole. C O N T E N T S Introduction Weaknesses to be eliminated Effective leadership and total quality management - a new way of managing Competitive positioning Quality Meeting the requirements Quality chains Internal quality chains Two-way responsibility Process management Commitment to quality Three managerial components of TQM A quality assurance system Quality Tools and Techniques Teamwork How to do it Effective leadership Quality Getting started The way forward Sources of help and advice The authors
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