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The Supply of Goods and Services Act 1982 requires traders to provide services to a proper standard of workmanship. Furthermore, if a definite completion date or a price has not been fixed then the work must be completed within a reasonable time and for a reasonable charge.
Also, any material used or goods supplied in providing the service must be of satisfactory quality.
The law treats failure to meet these obligations as breach of contract and consumers would be entitled to seek redress, if necessary through the civil courts.
Our Quick Facts page and our Guide for Traders offers further information and advice.