This snapshot, taken on
, shows web content acquired for preservation by The National Archives. External links, forms and search may not work in archived websites and contact details are likely to be out of date.
The UK Government Web Archive does not use cookies but some may be left in your browser from archived websites.
UK consumer affairs and competition policy

dti consumer and competition policy

link to Consumer Direct web site

link to Home Safety Network

link to the Office of Fair Trading

link to Trading Standards Central

link to Citizens Advice

link to rip-off tip-off web site

Link to the Just Ask community legal service

We welcome your feedback on the Consumer and Competition Policy Directorate web site

| Specific Complaints | Fact Sheets | For Young People | TrustMark |


What We Do
This is the home page of DTI's Consumer and Competition Policy Directorate. We take the lead within UK Government on consumer and competition policy issues. We want to help UK consumers and businesses enjoy more choice, better service, safer products and competitive prices.

Our web pages provide information on a wide variety of consumer and competition policy issues. The key entry point is our Topics page; or try our A-Z Index, the relevant Fact Sheet or the hotlinks below.

  Consumer Credit Bill  Consumer Strategy Firework Safety
 State Aid

What We Don't Do
The DTI can not provide advice on individual consumer or competition problems or complaints, or interpret legislation in individual cases.

Consumer complaints should be taken to local Citizens Advice, local Trading Standards Departments or the Office of Fair Trading.

Competition complaints should be taken to the Office of Fair Trading.

Our Fact Sheets, and Consumer Direct can help consumers find the appropriate body to deal with their problem.

Trading Standards Departments sponsor the "Rip-Off Tip-Off" website, designed to let consumers report, anonymously, traders who they think are ripping people off.

The Trading Standards Central web site contains a list of product safety notices/recalls.

Contact Community Legal Service Direct, for free high quality legal information. You can find a solicitor or legal adviser in your area, find links to the best advice sites in the UK, see if you are eligible for legal aid or view legal information leaflets. Information is available in English, Welsh, Arabic, Bengali, Chinese, Gujarati, Hindi, Punjabi, Turkish and Urdu.

For Young People

The need2know web site, targeted at younger people (13-19 years olds), has information on finance, the law, housing, health, travel and much more. (Grumpy oldies will find it informative too!).


TrustMark is a new industry initiative supported by Government and consumer groups to help you find reliable and trustworthy tradespeople who can undertake improvements and repairs to your home and garden. You can use the TrustMark site to search the list of approved scheme operators who can supply you with reputable builders, electricians, roofers, heating engineers and other TrustMark-registered firms.

What's New

09 Feb: Views sought on review of EC Consumer Policy (the Review of the Acquis).

03 Feb: Local Better Regulation Office vision document published.

01 Feb: OFT running 'stamp out scams' campaign throughout Feb.

25 Jan: Consultation on proposals to strengthen consumer representation

24 Jan: Consultation on draft Cosmetic Products (Safety) (Amendment) Regulations

24 Jan: Research report on cross border consumer redress.

23 Jan:  Government order to extend Public Transport Ticketing Schemes Exemption.

18 Jan: Weights and Measures (Packaged Goods) Regulations 2006 and government response to consultation.

13 Jan: Views sought on liberalisation of Sunday Trading Laws. (new URL)

06 Jan: Government response to consultation sets out proposals for revising merger fees

23 Dec: Government response to Office of Fair Trading (OFT) property searches market study

22 Dec: Response to consultation on the Consumer Protection Cooperation Regulation

20 Dec: DTI to lead in taking forward Government proposals to establish the Local Better Regulation Office (LBRO).

14 Dec: Consultation on transposing the Unfair Commercial Practices Directive into UK Law


Return to Consumer & Competition topics page

Last updated 09 February 2006

Department of Trade and Industry

Home - Search - Disclaimer - Copyright