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Help scheme


How was the Help Scheme developed?

Research showed that older people and disabled people would potentially have the most difficulty during digital switchover. That is why Government has targeted help on these groups and focused on help with installation and use.

 

The then-DTI and DCMS, with advice from the BBC, worked with the Consumer Expert Group on core receiver requirements for the consumer equipment that best meets the needs of older and disabled people. The specification for the tender process to deliver the Help Scheme requires that equipment supplied under the Scheme should meet the Core Receiver Requirements as far as practical.

 

The Consumer Expert Group wrote a report for the Department for Culture, Media and Sport and the BBC setting out their views as to the nature of the support package being offered to specific vulnerable consumers and made a series of recommendations. The Government’s formal response was published on 18 December 2006.

 

 

Relevant Research

 

  • Communicating with the over 75s: Desk research commissioned by the Department for Culture, Media and Sport to support the digital switchover targeted help scheme (22 June 2006)

  • The Consumer Expert Group has written a report for the Department for Culture, Media and Sport and the BBC on supporting vulnerable consumers with targeted assistance at and after Digital Switchover (25 July 2006)

  • Bolton Digital Television Trial Reports
    The aim of the Bolton Digital TV Trial was to investigate what type of support would be needed at digital switchover by people aged 75 and over. We wished to know what issues they would have when installing and using digital TV equipment, how many would need help, and how this could best be provided. We also wished to learn more about the likely costs of supporting people aged 75 and over through digital switchover, including how many homes would need aerial upgrades.

    The findings of the Trial will help to inform the development of the Support Scheme for those aged 75 and over and people with significant disabilities, but the Trial was not designed to be a prototype of that scheme.

    The trial was a partnership between the Government, the BBC and Bolton Metropolitan Borough Council. (26 May 2006)

  • Digital TV Equipment: Vulnerable Consumer Requirement
    The Consumer Expert Group and Digital UK have written a report on the requirements of vulnerable consumers for Digital TV equipment (March 2006)

  • The equipment needs of consumers facing most difficulty switching to digital TV
    This is a report on the equipment needs of consumers facing most difficulty switching to digital TV. This report was prepared for the Department for Trade and Industry by Scientific Generics (12 April 2006)

  • The equipment needs of consumers facing most difficulty switching to digital TV
    This is a report on the equipment needs of consumers facing most difficulty switching to digital TV equipment. This report was prepared for the Department for Trade and Industry by i2 media research (21 March 2006)

  • Digital Switchover Technical Trial at Ferryside and Llansteffan
    The purpose of the Digital Switchover Technical Trial in Ferryside and Llansteffan was to investigate the technical issues for broadcasters and consumers associated with the switch from analogue to digital terrestrial television transmission.

    The Trial was a partnership between the Government, broadcasters and digital multiplex operators, working closely with the transmission contractors, Intellect (representing receiver manufacturers) and Ofcom. The lessons from the Trial will be fed back to all industry stakeholders (21 July 2005 )

  • Ferryside and Llansteffan Digital Switchover Technical Trial: Research on Vulnerable Households
    This report provides an overview of the research undertaken by Ipsos RSL on behalf of the Department of Culture, Media & Sport amongst the communities taking part in the digital switchover technical Trial in Ferryside and Llansteffan (21 July 2005)

  • Supporting the most vulnerable consumers through digital switchover
    The following report presents the conclusions of the Independent Ofcom Consumer Panel. The Panel has a responsibility to understand consumer issues and concerns related to the communications sector and to help inform Ofcom's decision-making by raising specific issues relevant to the consumer interest.

    The report makes a number of recommendations on the steps that need to be taken to ensure that the interests of the most vulnerable consumers are protected (25 November 2004)

 

For more information please visit the Switchover Help Scheme website.

Help Scheme for Digital Television Switchover - opens in a new browser window

 

 

 

 

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