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How can I complain about a charity shop?

The best way to deal with a complaint is to raise the issues with either the charity shop manager or the charity’s head office.  The charity will want to be made aware of your complaint.

You can find contact details for any registered charity on the Register of Charities.

The Charity Retail Association is a member organisation dedicated to supporting charities that run charity shops or are interested in doing so, as part of their fundraising activity.  The Association does not deal with complaints about individual charity shops but it does expect its members to have a proper complaints procedure in place to deal with concerns from the public.

If you have any doubts about a leaflet asking for donations to charity shops, you can:

  • Contact the Charity Commission helpline on 0845 300 0218 to check whether the collection is for, or on behalf of, a registered charity
  • Contact your local authority to see if the collector has been licensed
  • Give direct to a local charity shop instead or donate to a charity shop collection sack.  These should make clear reference to the charity registration number and many will also carry the Charity Retail Association Kitemark.

If you think you have been a victim of this scam call Consumer Direct for advice on 08454 040506.

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