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Propriety and Ethics

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Ombudsman Schemes: Guidance for Departments

Ombudsman Schemes have proved increasingly popular as a means to investigate and resolve, determine or make recommendations with regard to complaints. But it is important to develop an Ombudsman Scheme only where appropriate to the task, in order to use the particular characteristics of Ombudsmen to best effect. This note provides a summary of the key characteristics of Ombudsman Schemes.

> Ombudsman Schemes: Guidance for Departments (pdf, 101kb)