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Twitter policy

The @BISgovuk Twitter account is managed by the digital media team, on behalf of colleagues across the Department.

We do not use any automation (such as tools which generate tweets from RSS feeds) to post content on Twitter.

If you follow us, you can expect between 2-10 tweets a day covering the following:

  • Alerts about new content on our other digital channels (news, publications, videos on BIS’s YouTube channel, ministerial speeches, publicity campaigns etc)
  • Invitations to provide feedback on specific issues on which we are consulting
  • Information from our ministerial team about what they’re doing
  • Occasional live coverage of events


We do not automatically follow back new followers. Due to resources, we infrequently review our follower list and follow back accounts that aren’t spam. Being followed back does not imply endorsement of any kind.


We will update and monitor our Twitter account during office hours, Monday to Friday. Twitter may occasionally be unavailable and BIS accepts no responsibility for lack of service due to Twitter downtime.

@Replies and Direct Messages

We welcome feedback and ideas from all our followers, and endeavour to join the conversation where possible. However, we are not able to reply individually to all the messages we receive via Twitter.

The BIS digital media team reads all @replies and Direct Messages and ensures that any emerging themes or helpful suggestions are passed to the relevant people in BIS.

We cannot engage on issues of party politics or answer questions which break the rules of our general comments policy.

The usual ways of contacting BIS for official correspondence are detailed in the contact us section of our website.

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